Edge pipeline contact1/1/2024 Our community forums are a great place for you to share thoughts and collaborate on ideas that lead to constructive and meaningful resolutions, solutions, and enhancements to Edge products.Our knowledge articles have a lot of great training and how-to information for you and your team.We understand replying to a past ticket may be an easy way to contact us, but it actually slows down resolutions when the existing information is not related to your current/new issue. We treat each issue as a separate instance (or ticket) so we can assign it to the best person for that request. Please do not respond to ticket-generated emails with additional issues outside of the original ticket issue.Please leave us voicemail, and we will return your call as soon as possible. If we do not answer the phone, it means all of our agents are assisting other customers. Please provide as much information as possible (refer to the 'Critical Information for Quicker Support Resolutions' section of this document for that information).Contact the Support team using your preferred method (portal, phone, or email).Create an account on this portal ( ) and ensure your contact information is up-to-date.How-to capture screenshots on Apple MacOS.How-to capture screenshots on Microsoft Windows.Screenshots that provide additional context of the issue.What caused the issue to occur (steps taken, options/feature/menu it happened in, how to duplicate it, etc).What is the impact/how widespread is the issue? Ex: is the issue impacted 1 or 100 users.Product (ASI, AOS, Pipeline, etc) impacted.When contacting Auction Edge Support via our support portal, phone, or email, there are key pieces of information that are helpful for our support team and allow for quicker resolutions. Sending an email to Information for Quicker Support Resolutions.Calling our Support number at (800) 522-8404.Using the Support portal to enter a ticket at.There are three ways to contact the Auction Edge Support team: You will receive email notifications every time there is an update on your issue. The ticket provides you with up-to-date information on your issue as well as provides a communication channel for you to ask questions and provide additional information. When you contact Auction Edge Support, we will create a support ticket for your issue. For questions about specific vehicles, please contact the facilitating auction directly. Our dedicated support staff is available Monday through Friday, 7am to 8pm EST.Įmergency after-hours support is available between 8pm - 10pm EST (Monday - Friday) and from 9 AM-5 PM EST on Saturday and Sunday.ĭealers needing help accessing EDGE Pipeline or a Simulcast event can contact Auction Edge Support. This document highlights general information and best practices when contacting the Auction Edge Support team.Īuction Edge offers first rate technical support to our subscribing customer auctions. There is no change to the regular Pipeline VDP on vehicles that do not have a condition report written using the CR Simplified app.īelow are some pictures of what the changes look like (this is an example only, so some of the options do not match this particular VIN/vehicle).Solution home General Information Contacting the Auction Edge Support Team Contacting Auction Edge for Help and Support EDGE Pipeline Independent Auto Auctions, Online EDGE Pipeline delivers live auction lane bidding, pre-sale research tools, and market reports of the combined inventories of the best independent auto auctions in the United States. ![]() ![]() In the coming weeks, Pipeline users will have the ability to specifically search for vehicles that have an Enhanced Condition Report. This information and views were previously only available by clicking a link to the “Enhanced Condition Report.” People will still be able to access the information using the Enhanced Condition Report link. Starting this week, if a car has a CR written using the CRSimplified app, the VDP will show a range of new information and views. This week we’re launching the latest of those integrations on the Pipeline vehicle details page (VDP). We’ve continued to deepen those integrations over the last few years. CR Simplified Enhanced CR on Edge Pipeline VDP:Ībout three years ago we began integrating the CRSimplified condition reporting writing app into ASI and Pipeline.
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